Hiring Female Associates For International Process II Day Shift
Overview
Job description
Interested Candidates may connect with their Interest Level to Ms.Surbhi, at +91-78170-00490 (11am-5pm)
About Policybazaar.com:
Policybazaar.com is India’s largest online insurance marketplace, providing a platform for individuals and businesses to compare and purchase insurance policies. With a commitment to enhancing financial inclusion and providing accessible insurance solutions, Policybazaar.com offers a diverse range of insurance products to ater to the needs of a broad customer base.
Job Summary: Policybazaar.com is seeking dynamic and dedicated female candidates for the role of International Inbound Voice Process. The position involves handling inbound calls from international customers and providing exceptional service, guidance, and support related to insurance products and services.
Working Hours: Day shift only
Selection Process: Candidates will go through a face-to-face interview as part of the selection process.
No. of Vacancies
Specific Skills
- CTC from 3.0 LPA to 4.5 LPA
- Excellent communication skills in English, both verbal and written.
- Strong customer service orientation with a pleasant and patient manner.
- Ability to handle challenging and varied customer situations with empathy and professionalism.
- Basic knowledge of insurance products and terminology is preferred.
- Computer proficiency and familiarity with CRM software or similar applications.
- Ability to work collaboratively in a team-oriented environment.
Key SkillsSkills highlighted with ‘‘ are preferred keyskills
Responsible For
- Handle inbound calls from international customers with professionalism and courtesy.
- Understand customers' inquiries, concerns, and requirements related to insurance products.
- Provide accurate and relevant information about insurance products, policies, and services offered by Policybazaar.com.
- Assist customers in navigating the Policybazaar.com platform to compare and select suitable insurance options.
- Address customer queries and concerns effectively, ensuring a satisfactory resolution to their issues.
- Educate customers about various insurance plans and help them make informed decisions.
- Maintain a high level of customer service by adhering to established processes and quality standards.
- Document customer interactions and feedback for continuous improvement of services.
- Collaborate with team members and contribute to a positive and supportive work environment.
Additional Requirements
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EducationGraduation Not Required
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Best of Luck!
Job Nature
Educational Requirements
Qualifications and Experience:
- Minimum qualification: High school diploma or equivalent.
- Freshers and candidates with prior experience in a similar international inbound voice process are encouraged to apply.
- Experience in the insurance industry or customer service domain will be an added advantage.
Experience Requirements
Salary
Job Level
How to Apply
Interested candidates can send their resumes to career@your-domain.com mentioning "Job Title" in the subject line.
Apply Online